Site Title

REFUNDS & CANCELLATION 
 

SECTION 1 - MY PARCEL HAS ARRIVED DAMAGED 

Our warehouse teams take special care when dispatching orders but occasionally your parcel can be damaged in transit. We recommend that when you receive your order, you carefully check the item(s) received. If you notice any problems with your order you should notify our customer care team on customercare@purelosophy.com. 

​

SECTION 2 - MY ORDER HAS NOT ARRIVED 

If you haven't received your order within the estimated delivery times our customer care team will be happy to locate your order for you. Before getting in touch please check:

1. Your Shipment Confirmation to ensure we have the correct address for your order and that your contact details are up date

2. If you have a text message, email or attempted delivery card from:

DPD for shipments in Switzerland

GLS/DPD for shipments in Europe

ACP for shipments in the UK

3. Checked with your neighbours to see if they have accepted the parcel on your behalf

4. Look in safe areas around your delivery address where the delivery driver may have left your parcel e.g. behind a bin or in a shed, garage or porch

 

If you are still unable to locate your parcel please contact our customer care team on customercare@purelsophy.com for a full refund or cancellation.

​

SECTION 3 - REVOCATION

You have the right to return the goods within 14 days from the receipt of the goods without any reason and receive full refund.